PoliceGuru Terms and Conditions


POLICEGURU.CO.UK may revise this legal notice at any time by updating this posting.

The laws applicable to the contents are the laws of England and Wales only. The contents are not intended for use outside the jurisdiction of the laws of England and Wales.

The aim of this service is to provide customers with some basic initial information in relation to a legal question at a fixed price. The response will be in writing. In order to keep the service at an affordable price the response is based solely on the information provided by the customer on the online form completed at the time of purchase. It is not based on perusal of any documents or any further discussion with the customer of the issues. No documents, photographs, or any other material will be accepted. The response is therefore of a general and limited nature in this respect and should not be used as a substitute for obtaining detailed advice from a qualified lawyer acquainted with the full facts of the case. Whilst we seek to fulfil all requests, it is not always possible to do this due to unusual or complex points of law that your enquiry may reveal, or areas of law outside of our expertise. For this reason a response is not available in all circumstances and we reserve the right not to provide you with a response. If this occurs, we will notify you and refund all monies paid. The legal response will be provided by a Paralegal, who is not entitled to practise in the same way as a solicitor or barrister. Therefore, in providing any legal services to you we are not acting as a solicitor or barrister and are not subject to many of the rules which regulate practicing solicitors or barristers.
We aim to provide you with a good service and if you have any concerns about what I do for you, please let us know and we will try to resolve the problem. But you should know that you would have only limited rights to complain about me to anyone else.
The Legal Ombudsman, which can adjudicate on complaints about poor service by practising barristers and solicitors, cannot consider any complaint against policeguru, because we are beyond their remit.
We are not at this time covered by professional indemnity insurance.

Upon receipt of your request and receipt by us of your fixed fee payment we will provide a written answer.

  • We will communicate with you in plain language, without using legal jargon.
  • We will give you accurate information about the law applicable to your case, within the limitations of providing a low-cost fixed-fee service.
  • We will always seek to respond to your enquiry within 2 working days of receipt but will aim to do so within 24 hours.
  • You only pay the fixed fee for the answer to your enquiry. Although points of clarification will not attract another payment, separate and further questions will and you will be advised to submit the enquiry through the payment screen.

    The information provided should not be used as a substitute for advice from a qualified lawyer who has taken full instructions and is fully acquainted with the facts of the case. We therefore cannot accept any responsibility for losses occasioned by persons acting on or refraining from any action.

    We are limited to providing you with initial fixed-fee response to your legal enquiry. Once we have fulfilled that function our contract under these terms and conditions will be deemed to be terminated. There will exist no client/lawyer relationship.

    We are unable to advise on the specific details of cases already in progress through the courts, or provide a second opinion if you have already employed the services of a solicitor.

    If you submit a question via this website we reserve the right to not answer the question and refund monies paid.

    The person who makes the enquiry via the POLICEGURU.CO.UK website will be our customer for the purposes of providing an answer.

    We are unable to advise you as to whether you would qualify for Public Funding to seek advice.

    You have a right to complain about any aspect of our service.

    We use the information you provide primarily for the provision of answering your enquiry, but also for business purposes including analysis to help us to run our business. We are registered with the Information Commissioners Office.

    In accordance with the Consumer Contracts Regulations you have the right to cancel your question to us within the period of 14 working days beginning with the day after the day on which you accept this notification as part of our Terms of Business. Cancellation must be notified to us in writing within the 14 day period. If we have already completed the work and responded, your right of cancellation will cease. Acceptance of these terms and conditions is acknowledgement of your express consent of losing the right to cancel if we have already answered your enquiry.

    Unless otherwise stated, the copyright and other intellectual property rights in all material on the website, including photographs and graphics, are owned by POLICEGURU.CO.UK

    While POLICEGURU.CO.UK endeavour to ensure that the website is available 24 hours a day, this cannot be guaranteed and neither POLICEGURU.CO.UK nor its owners shall be liable if for any reason the website is unavailable at any time.

    The site is currently in beta status and therefore is still under development. You may occasionally experience issues with the site and possibly delays. POLICEGURU.CO.UK and its owners shall fully cooperate with any law enforcement authorities or court order making a lawful request for disclosure of material in our possession.

    POLICEGURU.CO.UK is not regulated by the SRA. We do not participate in any reserved legal activities.


    This Privacy Statement sets out how policeguru will store and use information relating to you, and applies to the entire web site https://policeguru.co.uk. Any changes to this Privacy Statement will be posted on the Website.
    Our approach to privacy and security
    Policeguru is committed to protecting your privacy. Where you provide us with any information by which you can be identified, then we will only use it in accordance with this Privacy Statement.
    We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality. When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection laws, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.
    What we collect
    We collect the information that you provide to us via the Website and email.
    • When you make contact via the website we collect contact details and billing information, transaction and credit card information.
    • when you visit our Website, we may record the URL you came from, IP address, domain types like .co.uk and .com, your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website.
    • where you choose to provide it to us, we may collect sensitive personal information such as information about your circumstances.
    • when you visit our Website, we use cookies, which are programs which collect additional information. In order to learn more, see how we use cookies below.

    How is your personal data collected?
    We use different methods to collect data from and about you including:
    Direct interactions. You may give us your identity, contact details and other data by filling in forms or by corresponding with us by email. This includes personal data you provide when you:
    buy our services or give us some feedback.
    Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
    Third parties or publicly available sources. Third parties or publicly available sources. We may receive personal data about you from analytics providers such as Google and search information providers such as
    Contact, Financial and Transaction Data from providers of technical, payment and delivery services

    What do we do with the information we gather?
    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
    • internal record keeping.
    • processing your orders.
    • to analyse the use of the Website, for example: when you visit our Website we may record when and how you interact with our Website. This information is retained and used to note your interest in our Website, improve customer journeys and personalise your experience where possible.
    • we may use the information to improve our services.
    • we collect information through cookies and other similar technologies (e.g. pixel tags or links), to remember you when you visit the Website so we can improve your online experience to suit your needs (see our cookie policy below for further details). These help us understand how you view our products and respond to our advertising, so we can enhance our overall offering.
    • We will use the personal information we hold about you (as well as pseudonymised or anonymised information generated from your personal information) to carry out analysis and research, including:
    • data analytics, whereby we combine information (such as personal information and/or sensitive personal information we have obtained through the use of policeguru’s website or from your browsing history) we hold on a large scale in order:
    • to learn more about our customers and their preferences
    • to identify patterns and trends amongst our customers
    • enhance user experience on our websites
    • for general research and statistical purposes and to develop new products and services
    • monitor performance of our products and services and/or improve our technology
    • If we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
    When you use the Website and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement.

    Data security
    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
    Data retention
    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
    To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.